At WWSD LLC, we sell digital software products and license keys. Because digital products can be delivered and accessed immediately, our refund policy is different from that of physical products.
We will review refund and replacement requests fairly and individually, while protecting customers from defective deliveries and protecting the store against misuse.
Digital Products
All products sold through WWSD LLC are digital products. This includes software license keys and digital software products delivered electronically.
When a Refund May Be Available
A refund or replacement may be considered in situations such as:
- The delivered license key is invalid or defective.
- The same order was charged more than once.
- The customer received a different product from the one ordered.
- A purchased license key was not successfully delivered because of a technical issue.
- Another legitimate fulfillment problem prevented the customer from receiving the purchased digital product.
Each request may be reviewed based on the order information, product purchased, delivery status, and available technical information.
Replacement Before Refund
When a license key appears to be defective or invalid, we may first attempt to resolve the issue by providing a replacement key or another appropriate solution.
Customers may be asked to provide relevant information about the activation error or problem so that we can investigate the issue.
Successful Activation
Once a digital license key has been successfully activated and the purchased product is functioning as expected, the purchase is generally considered fulfilled.
Refunds may therefore not be available simply because a customer changes their mind after successful activation.
If you experience a technical issue after activation, please contact support so we can review the situation and determine whether assistance is available.
Change of Mind
Because our products are digital and may be delivered immediately, refunds are generally not provided for a simple change of mind after the digital product or license key has been delivered.
Before purchasing, customers should make sure that the selected product is compatible with their intended operating system, edition, version, and intended use.
Wrong Product Purchased
If you accidentally purchase the wrong product, contact us as soon as possible before attempting to activate the license.
We may be able to review the order and determine whether a replacement, exchange, or other solution is possible.
Duplicate Charges
If you believe that you have been charged more than once for the same order, please contact us with the relevant order details.
After reviewing the transaction information, an eligible duplicate charge may be refunded to the original payment method.
Missing or Delayed License Key
Digital license keys are normally made available after the order has been successfully processed and the required payment status has been reached.
If you cannot find your license key, please first check:
- Your WWSD LLC account.
- Your order details.
- The email address used during checkout.
- Your spam or junk email folder.
If the key is still unavailable, contact our support team and provide your order number.
Refund Process
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
WWSD LLC cannot control processing times imposed by third-party payment providers.
Chargebacks & Fraud
We encourage customers to contact our support team before opening a payment dispute or chargeback when there is a problem with an order.
We may review orders, delivery records, license information, and transaction details when investigating suspected fraud, abuse, or unauthorized use of the refund process.
Nothing in this policy prevents customers from exercising rights available to them under applicable payment rules or law.
Mandatory Legal Rights
This policy does not limit or remove any consumer rights that cannot legally be excluded or waived under applicable law.
Where mandatory consumer protection laws provide additional rights or remedies, those rights remain applicable.
Contact Us About a Refund
If you believe that your order qualifies for a refund, replacement, or other assistance, please contact our support team.
To help us investigate your request quickly, please include your order number, the email address used for the purchase, and a brief description of the issue.